FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product as the one pictured on our site. We strive to accurately represent the products we sell, so you know what to expect when you receive your order. If you have any doubts or questions about a particular product, please do not hesitate to contact us. We will be happy to help you.
You should receive an order confirmation email with your order receipt attached. You can also check your account on our website to see your order history and associated receipts. If you are having trouble finding your order receipt, please contact us. We will be happy to help you find this information.
To return a product, please follow these steps:
Contact our customer service department to obtain a return authorization and return label.
Carefully pack the product in its original packaging, or in similar packaging that will protect the product during transport.
Apply the return label to the package and give the package to your usual carrier.
Keep a copy of your proof of deposit or tracking number until we confirm receipt of your return.
Please note that some products may be excluded from our return policy. If you have any questions about the possibility of returning a specific product, please do not hesitate to contact us. We will be happy to help you.
It depends on each item. If an item is listed as "out of stock", it means that we have no more items available at this time. However, we may be able to restock this item in the future. You can check our website regularly to see if it is available again. If you have any questions about a particular item, please feel free to contact us. We will be happy to help you.
You can have your order delivered throughout Europe